Customer Service

Delivery Information
Please allow a few days for delivery. To ensure we are able to offer reduced delivery prices and optimum service we use a picking and packing agency. Normally, if you are in the UK you will receive your packages within a week of ordering. For International orders, delivery time will depend on your country's postal system. We deliver to the UK, the USA and to the countries of the EU.
Privacy Policy
At Wild Horse Clothing Ltd., we are completely committed to respecting yourprivacy and we will not pass your details onto third parties.
We only use the information that you give us to process orders, dispatch orders, process payments, and communicate with you about our products, services, and any other news from Wild Horse Clothing or Got Wood that we think may be of interest to you.
By supplying us with your details, you are consenting to us using your details in the ways described above.
If you do not wish to receive emails from us, or regular communications about our latest offers, please simply unsubscribe from our mailing list.
Currently we accept payment by PayPal. Please note that our bill will appear as pants@wildhorseclothing.com through PayPal. We do not take  - and therefore never store - your credit card details.
If you need to contact us, please do so by email: pants@wildhorseclothing.com
Returns & Replacements
We hope that you will be pleased with your purchase. If not, we are happy to refund or exchange items under certain conditions. In the case of underwear, robes, towels, or any other personal items, we can only accept returns for unworn items. Please return them to us in the same condition as shipped, with all labels intact, within 28 days, using the least expensive posting option.
We will then refund the postage for any included receipt.
The address for returns is: Wild Horse Clothing Ltd, Kitts End Farm, Kitts End Rd, Hadley, Hertfordshire, EN5 4RL.
Please ensure that all parcels are securely sealed and are only returned on a standard mail service. Always obtain a certificate of receipt of posting.
Please note that we are unable to accept parcels that have been returned to us via a courier service, insured postal service, or any other service that requires a signature upon receipt.
Your statutory rights are not affected.
Payment Options
We process items on our website by PayPal. This allows payment through your Paypal account, or by using credit and debit cards - we do not store credit card details.
Overseas customers:
All orders are charged in pounds sterling. If you use a credit/debit card registered overseas, the total will be determined by the card issuer, based on the exchange rate at the time your card is charged. Please be aware that your card issuer may charge a fee for currency conversion – if you are unsure, please contact them before placing your order.
Terms & Conditions
The Wild Horse Clothing website is provided to you free of charge for your personal use. Any contract for sale of goods between Wild Horse Clothing Ltd and yourself will be interpreted, construed, and enforced in all respects inaccordance with the laws of England, and you and our companies irrevocably submit to the non-exclusive jurisdiction of the English Courts.
The Got Wood brand is the main brand of Wild Horse Clothing Ltd. Other product and company names mentioned on our website may be the trademarks or registered trademarks of their respective owners.
Our website design, text, graphics and images are owned by Wild Horse Clothing Ltd and reproduction of any of these without our prior written permission is strictly prohibited.